Refund, Exchange and Cancellation Policy
- In the unlikely event that any item you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
- Please write to us at info[@]kannbar.com, and state the reason of your return in the subject line of the email.
- Once received, we would study the need for return or exchange and based on their jurisdiction the exchange / refund will be made possible.
- Products that cannot be returned are highlighted as final sales and labeled as ‘This product is a final sale.’ Some products may be exchanged for store credit and are returnable only unused, in the state you received it, and in the original packaging.
- Gift vouchers and promo codes cannot be returned or exchanged.
- Domestic returns: on the received invoice, circle the item(s) that you’re returning and note the quantity and the reason for return on your invoice. Courier the parcel back to us.
- International returns: we cannot offer merchandise exchanges on orders shipped internationally. If you need to exchange an item, please return the item and place a new order for your desired product.
- Refunds on the international orders do not include custom duties, taxes and tariffs.
- Refunds do include domestic and international shipping charges.
Toredo International Pvt. Ltd.
94/3 Madhyam Marg,Agarwal Farm,